Customer service is critical for your company. However, answering the phone may rapidly consume all of your valuable time. How can you ensure that you never miss an urgent call AND that you remain focused on your key business priorities? Virtual receptionists are the answer.

Virtual receptionists may assist you in increasing the size of your company! They can: • Allow you to devote more time to high-priority tasks.

• Create a favourable first impression
• Increase your credibility and self-esteem

What is the definition of a virtual receptionist?

A virtual receptionist is a real person who answers your calls from a distant place. They are live, breathing people who are capable of caring and interacting. These are not pre-recorded or automated voices. Frequently, they are included with a Virtual Office suite. They may accept your calls, transfer them to you, or take a message for you. This live receptionist will professionally and promptly answer client calls. You may receive high-priority calls or accept messages. You get an online mailbox that you may examine and prioritise communications.

Is a virtual receptionist necessary for my business?

If your company receives queries from prospective customers, you need the services of a virtual receptionist. Do existing customers contact you for advice, meetings, questions, or comments? Then you’ll need a virtual receptionist as well. Do you want to increase the size of your client base? You need the services of a virtual receptionist. Consider the following reasons why you need a virtual receptionist.

What Are the Advantages of a Virtual Receptionist in Real-Time?

When using a virtual receptionist, it is critical to get a phone number monitored 24 hours a day by a real person to ensure that you never miss a crucial call.

80% of callers who are routed to voicemail do not leave messages because they believe they will not be received.

Make the most of any chance that comes your way. Capture the 80% of callers that hung up without leaving a message! They may now communicate directly with a professional who represents your company just how you want. You can give all of the answers and critical information you want to convey to prospective clients. Additionally, you may report VIPs to the receptionist in real-time. Have such calls instantly redirected to you.

Improve your initial impression

While technology may automate your calls, a human touch when interacting with clients can either create or destroy relationships in today’s climate. When expanding your company is your main objective, every incoming call represents an opportunity. People are more likely to hang up when they reach an automated system, according to studies.

Additionally, you may utilise an answering machine service. Although they are live operators, they are primarily responsible for indicating office hours and taking messages. They often lack customizability and extra response options to queries. Additionally, they lack the outstanding professionalism you want. A virtual receptionist gives your company an air of sophistication and professionalism and reassures your clients that they are in excellent hands.

Danny Watson